Optimize support levels for customers or products

Support level management allows you to strategically assign different levels of support to different customers or products.

Support Level

Optimize support operations and increase revenue growth

Set customer-based rules, meet SLAs, sell contracts, and assign products to contracts.

Assigned Management

Supportbench enables managing customers and products based on priority and support levels for enhanced customer support

Features

01. Support Level Assignment

02. Strategic Assignment Options

03. Customer Support Management

04. Custom SLAs

05. Revenue Boosting Contracts

06. Product-based Contract Assignment

07. SLAs for Support Levels

08. Workflow Automation.

SLA Workflows

Set custom SLAs and workflows to prioritize customers and automate support processes, ensuring top performance for your organization.