Customer support software that helps your teams create amazing customer relationships

A powerful, intelligent, beautifully intuitive omni-channel platform that lets your teams bring value, communicate seamlessly with your customers, make better business decisions, and deliver best in class customer experiences.

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WE HAVE THE FEATURES YOU NEED TO BE AWESOME

All of Supportbench’s features are available to you no matter which plan you’re on.
Intuitive case management
Intuitive case management

Increase your teams productivity with unparalleled customizability and single-pane of glass views.

Built-in scheduling tools
Built-in scheduling tools

Manage team calendars so you never miss a follow-up, SLA, or service ticket.

Net Promoter Scoring and customer surveys
Net Promoter Scoring and customer surveys

CSAT , custom surveys and NPS scoring that produce results you can action on.

Real-time analytics, and Scorecards
Real-time analytics, and Scorecards

Pinpoint patterns, identify top agents, and get all the KPIs you need without business intelligence tools allowing to make informed decisions.

Connected communities and KCS
Connected communities and KCS

Empower your customers with a robust knowledge centric knowledge base and agent ticket management.

Effortless integrations
Effortless integrations

Easily integrate with popular tools, synchronize their data, and build with our REST API.

OUT OF THE BOX ENTERPRISE-LEVEL SUPPORT TECHNOLOGY

Supportbench levels the playing field for small-medium businesses by giving you all the tools you need to make every one of your customers a success.

Want to see how much Supportbench can save you? Check out our pricing page >

We love the granular configuration of the workflows … which really make our job as efficient as possible.
David Hendley
Technical Support Lead, Southern Solutions

LET’S CHAT!

We’re always happy to answer any questions or talk about how Supportbench’s software can help you provide excellent customer support. email info@supportbench.com twitter @supportbench CONTACT US