Not just ticketing but A true customer management platform

Supportbench is a platform made for companies to navigate simple
to the most complex customer relationships EASILY
automate workflows, and help deliver outstanding customer support

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Trusted by Teams Big and Small

Communication Hub – all your information in one place

The communication hub keeps all of your teams organized in a single place and gives you unparalleled visibility into what your customers and teams are doing.

  • An omni-channel, single pane of glass view
  • Track every customer interaction from emails, calendar events, tasks, projects, social media, chats, and 3rd party integrations
  • 3 clicks to customize anything
  • Survey and gather NPS, CES, CSAT data

Success Intelligence

Success intelligence gives you visibility into what’s happening at every point of your business, it simplifies key performance metrics by summarizing them into a 0-100 score.

  • Measure key KPI metrics with no need for BI tools
  • Customize score cards identifying key metrics important to you
  • Real-time dashboards
  • Custom scheduled reports

Priority Tracker

Priority Tracker safeguards no customer or piece of work you’re tracking falls behind.

  • Tell the system exactly what types of customers or cases are priority.
  • Manage support levels to know who needs support next
  • Create and enforce your policies

Did you know that on average, a repeat customer will spend 67% more than a new customer.

All the tools your teams need and wants

Superior case management
Superior case management

Increase your teams productivity with unparalleled customizability and single-pane of glass views.

Calendar and Task management
Calendar and Task management

Manage team calendars and tasks so you never miss a follow-up, SLA, or service ticket.

Net Promoter Scoring and customer surveys
Net Promoter Scoring and customer surveys

CSAT , custom surveys and NPS scoring that produce results you can action on to keep your customers happy and with you.

Real-time analytics, Scorecards, and Insights
Real-time analytics, Scorecards, and Insights

Pinpoint patterns, identify top agents, and get all the KPIs you need without business intelligence tools allowing to make informed decisions.

Knowledge base and Customer portal
Knowledge base and Customer portal

Empower your customers with a robust knowledge centric knowledge base and agent ticket management.

Integrations not Add-ons
Integrations not Add-ons

Easily integrate with popular tools, synchronize their data, and build with our REST API.

We love the granular configuration of the workflows … which really make our job as efficient as possible.
David Hendley
Technical Support Lead, Southern Solutions


We’re always happy to answer any questions or talk about how Supportbench’s software can help you provide excellent customer support.


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