Not just ticketing but A true customer management platform
Trusted by Teams Big and Small
Communication Hub – all your information in one place
The communication hub keeps all of your teams organized in a single place and gives you unparalleled visibility into what your customers and teams are doing.
- An omni-channel, single pane of glass view
- Track every customer interaction from emails, calendar events, tasks, projects, social media, chats, and 3rd party integrations
- 3 clicks to customize anything
- Survey and gather NPS, CES, CSAT data
Success intelligence gives you visibility into what’s happening at every point of your business, it simplifies key performance metrics by summarizing them into a 0-100 score.
- Measure key KPI metrics with no need for BI tools
- Customize score cards identifying key metrics important to you
- Real-time dashboards
- Custom scheduled reports
Priority Tracker safeguards no customer or piece of work you’re tracking falls behind.
- Tell the system exactly what types of customers or cases are priority.
- Manage support levels to know who needs support next
- Create and enforce your policies
Did you know that on average, a repeat customer will spend 67% more than a new customer.
Learn How You Can Make Your Team Hyper-Efficient
Book a time to speak with one of our experts and know why we are not just another software platform, but your partner.