Not Your Ordinary Ticketing System
Supportbench is a platform made for companies to navigate customer relationships
automate workflows, and help deliver outstanding customer support
Trusted by Teams Big and Small
Communication Hub – all your information in one place
The communication hub keeps all of your teams organized in a single place and gives you unparalleled visibility into what your customers and teams are doing.
- An omni-channel, single pane of glass view
- Track every customer interaction from emails, calendar events, tasks, projects, social media, chats, and 3rd party integrations
- 3 clicks to customize anything
- Survey and gather NPS, CES, CSAT data
Success Intelligence
Success intelligence gives you visibility into what’s happening at every point of your business, it simplifies key performance metrics by summarizing them into a 0-100 score.
- Measure key KPI metrics with no need for BI tools
- Customize score cards identifying key metrics important to you
- Real-time dashboards
- Custom scheduled reports
Priority Tracker
Priority Tracker safeguards no customer or piece of work you’re tracking falls behind.
- Tell the system exactly what types of customers or cases are priority.
- Manage support levels to know who needs support next
- Create and enforce your policies
Did you know that on average, a repeat customer will spend 67% more than a new customer.
Learn How You Can Make Your Team Hyper-Efficient
Book a time to speak with one of our experts and know why we are not just another software platform, but your partner.



LET’S CHAT!
We’re always happy to answer any questions or talk about how Supportbench’s software can help you provide excellent customer support.
info@supportbench.com
@supportbench
CONTACT US
