A True Customer Experience Platform
We unify customer support, customer success, knowledge management, and customer experience
into one simple platform that will keep your customer and team happy!
Trusted by Teams Big and Small
Communication Hub – all your information in one place
The communication hub keeps all of your teams organized in a single place and gives you unparalleled visibility into what your customers and teams are doing.
- An omni-channel, single pane of glass view
- Track every customer interaction from emails, calendar events, tasks, projects, social media, chats, and 3rd party integrations
- 3 clicks to customize anything
- Survey and gather NPS, CES, CSAT data
Success Intelligence
Success intelligence gives you visibility into what’s happening at every point of your business, it simplifies key performance metrics by summarizing them into a 0-100 score.
- Measure key KPI metrics with no need for BI tools
- Customize score cards identifying key metrics important to you
- Real-time dashboards
- Custom scheduled reports
Priority Tracker
Priority Tracker safeguards no customer or piece of work you’re tracking falls behind.
- Tell the system exactly what types of customers or cases are priority.
- Manage support levels to know who needs support next
- Create and enforce your policies
Did you know that on average, a repeat customer will spend 67% more than a new customer.
All the tools your teams need and wants
Superior case management
Increase your teams productivity with unparalleled customizability and single-pane of glass views.
Calendar and Task management
Manage team calendars and tasks so you never miss a follow-up, SLA, or service ticket.
Net Promoter Scoring and customer surveys
CSAT , custom surveys and NPS scoring that produce results you can action on to keep your customers happy and with you.
Real-time analytics, Scorecards, and Insights
Pinpoint patterns, identify top agents, and get all the KPIs you need without business intelligence tools allowing to make informed decisions.
Knowledge base and Customer portal
Empower your customers with a robust knowledge centric knowledge base and agent ticket management.
Integrations not Add-ons
Easily integrate with popular tools, synchronize their data, and build with our REST API.
Learn How You Can Make Your Team Hyper-Efficient
Book a time to speak with one of our experts and know why we are not just another software platform, but your partner.
LET’S CHAT!
We’re always happy to answer any questions or talk about how Supportbench’s software can help you provide excellent customer support.
info@supportbench.com
@supportbench
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