A True Customer Experience Platform
The communication hub keeps all of your teams organized in a single place, cuts your time in finding what you need, integrates seamlessly with 3rd party tools, and gives you unparalleled visibility into what your customers and teams are doing.
- An omni-channel, single pane of glass view that puts all of the system data within a few clicks, including your social media interactions and channels.
- Track every customer interaction from calendar events, tasks, projects, social media, chats, and other 3rd party integrations like slack and JIRA.
- Tune Supportbench to exactly how you work, what you are looking at, and make it work for you in a few clicks.
- Survey customers and gather NPS data allowing you to automate workflows based on their answers.
Success intelligence gives you visibility into what’s happening at every point of your business, it simplifies key performance metrics by summarizing them into a 0-100 score, and ultimately saves you time and money.
- Measure 25+ key KPI metrics to see exactly what’s happening with your team and customers.
- Customize your score cards, enabling you to grade your performance across companies, agents and the entire organization.
- The best out-of-the-box real-time dashboards of any solution with a focus on useful metrics.
- Create custom reports and have them scheduled for delivery.
Priority Tracker safeguards no customer or piece of work you’re tracking falls behind. It keeps you organized, saves you time, effective retention tool, and most importantly it provides your customer exceptional customer service.
- Tell the system exactly what types of customers or cases are priority.
- Let the system manage who needs to be supported first by their previous interactions with you and previous performance.
- Enforce your policies and make sure no customer falls through the cracks.
OUT OF THE BOX ENTERPRISE-LEVEL SUPPORT TECHNOLOGY
Supportbench levels the playing field for small-medium businesses by giving you all the tools you need to make every one of your customers a success.
Want to see how much Supportbench can save you? Check out our pricing page >
WE WOULD LOVE TO SHOW YOU HOW TO BE THE BEST YOU CAN BE
Book a time to speak with one of our experts and know why we are not just another software platform, but your partner.