See service health, account risk, SLA performance, agent activity, and customer experience in one place. Supportbench turns tickets, escalations, surveys, and customer history into dashboards your team can actually act on.
Built for support teams that need account-level visibility, operational control, and leadership-ready reporting without enterprise-suite sprawl.
B2B support leaders need more than volume charts. They need to know which accounts are trending the wrong way, where escalations are stalling, how SLA performance changes by customer tier, which agents need coaching, and whether the customer experience is getting easier or harder over time. Supportbench answers those questions inside the support platform itself, so your team spends less time exporting data and more time improving outcomes.
Different stakeholders, the same source of truth. Supportbench analytics give each role a view that fits how they actually work.
Executive dashboards track SLA attainment, backlog, escalations, CSAT, and account health — so leaders walk into every QBR with answers, not a screenshot from yesterday.
Build dashboards, scorecards, and segments using the same data your team works in. Operations owns the lifecycle without writing SQL or filing a BI ticket every time leadership asks a new question.
See team performance, activity quality, case trends, and customer feedback clearly enough to coach in 1:1s, balance workload, and act on recurring issues before they grow.
Track the KPIs leadership actually cares about — service levels, backlog health, escalations, CSAT, and trend movement across teams, products, and accounts.
Measure first response, resolution performance, breach risk, escalation volume, stage movement, and bottlenecks so leaders see where commitments are slipping.
Report on case history, repeat issues, support burden, and renewal-sensitive cases at the account level — not just the ticket level.
Connect CSAT, NPS, CES, and custom surveys back to cases, agents, accounts, and segments. Spot trends before they show up in churn.
See activity quality, workload balance, response time, FCR, and coaching opportunities. Turn performance reviews into evidence-based conversations.
Build KPI scorecards for team, department, or organizational review cycles so support performance becomes measurable, repeatable, and easier to improve.
Supportbench extends reporting beyond static dashboards by bringing AI into the analysis layer. Predict how customers will feel before surveys arrive, detect FCR from case history, surface sentiment, summarize activity, and turn messy interactions into insight that is easier to review, route, coach, and report on.
Estimate CSAT from case signals — not just survey returns.
Spot effort spikes before they erode the relationship.
Identify first contact resolution from case history.
Track tone across customer interactions over time.
Compress activity into a reviewable, reportable narrative.
Find patterns hiding inside the long tail of cases.
Custom dashboards, scorecards, filters, and customer attributes mean reporting follows how your business is actually organized. API and account webhooks let your BI team stream data into the warehouse of choice — when they want to.
| Agent | SLA | CSAT | FCR | Workload |
|---|---|---|---|---|
| Priya N. | 98% | 4.8 | 71% | Balanced |
| Marcus T. | 94% | 4.6 | 62% | Heavy |
| Lena F. | 97% | 4.9 | 68% | Balanced |
| Diego R. | 91% | 4.4 | 55% | Coaching |
Supportbench exposes a Model Context Protocol (MCP) service, so you can connect the platform directly to Claude or any MCP-capable tool. Ask in plain language and generate dynamic, one-off charts, tables, and analyses on demand. If a prebuilt dashboard does not have exactly what you need, the MCP can pull it — with full read access to any data in your Supportbench account.
Describe the view you want in plain language and get a dynamic, one-off chart, table, or summary — no dashboard setup required.
Connect from Claude or any MCP-capable client and work with your support data wherever you already think and write.
Reach any data in your Supportbench account — cases, accounts, SLAs, surveys, activity, and more — not just what a fixed report exposes.
When a standard dashboard does not have it, the MCP fetches it directly, so answering a new question never means waiting on a new report.
Our QBRs used to take a week to prep. Now leadership opens Supportbench, sees SLAs, escalations, and at-risk accounts in one view, and we spend the time on decisions — not data wrangling.
Book a demo focused on your reporting needs — SLAs, escalations, customer health, surveys, scorecards, or executive views — and see how Supportbench helps B2B support teams report on service health, customer risk, team performance, and experience trends in one place.
