Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Supportbench simplifies how your support team’s work. It’s the only AI-powered customer service platform built to make your team more efficient and give you more insight than was possible ever before.
Leverage Supportbench to capture, manage, and utilize knowledge effectively, enhancing both agent efficiency and customer satisfaction.
Seamlessly convert resolved tickets into knowledge base articles, ensuring valuable solutions are documented and accessible for future reference.
Key Features:
Supportbench’s AI Co-Pilot assists agents by providing intelligent suggestions and insights, streamlining the support process and improving response quality.
Key Features:
AI is built right in and can instantly classify, prioritize and assign tickets to the right person. Get insights that you have never been able to take advantage of from CSAT, CES and QA on your agents.
Organize your knowledge base with consistent templates and topic-based publishing, facilitating easy navigation and information retrieval.
Key Features:
Maintain separate internal and external knowledge bases to cater to both your support agents and customers, ensuring appropriate access to information.
Key Features:
Connect Supportbench with the tools you already use, from Salesforce, JIRA, or use our API. Configure fields, workflows, and settings to match your processes, no coding needed.
Experience the benefits of a well-structured, continuously improving knowledge base that empowers both your support team and customers.
