Use an efficient knowledge base to keep your customers updated.

Knowledge Centric Support provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers.

Knowledge Centric Support

Boost Self-Service with Public Solutions

Enhance customer satisfaction and reduce training with searchable solutions. Empower customers to solve issues independently while saving time for agents

Knowledge Management

Enhance organizational knowledge management for efficiency

Optimize your organization’s knowledge management by capturing and structuring customer solutions with consistent templates, topic-based publishing, and a library for resource control.

Features

Support your customers your way

01. Efficient Knowledge Base

02. Knowledge Management Loop

03. Internal and External Support

04. Empowered Customers

05. Faster Solutions

06. Less Training Required

07. Knowledge Capture and Structuring

08. Knowledge Reuse and Improvement

Knowledge Base

Increase support team productivity with a smart knowledge base

Optimize your knowledge base and increase efficiency by auto-suggesting solutions and allowing easy article updates.