Get problems solved faster with the right assistance.

Escalation management gives you the ability to put in process to deal with tickets that need extra assistance to ensure problems get resolved at the right level.

Escalation Management

Automate ticket workflows and enhance customer relationships

Efficiently assign, escalate, and exceed customer expectations with automated ticket workflows and exception management.

Path & Templates

Automate customer escalation paths with defined templates

Supportbench simplifies escalation with predefined templates, routing and properties for efficient customer service

Features

Support your customers your way

Escalation Management Process
Speed up Problem Resolution
Correct Ticket Assignment
Automatic Escalation of Tickets
Exception Setting for Customers
Automated Escalation Paths
Escalation Templates
Multi-Escalation Paths
Ticket De-Escalation Process.

Multi Escalation

Automate ticket escalation and de-escalation processes

Set up multi-step escalation paths to resolve issues and automatically de-escalate completed tickets, tracked by real-time dashboards.