Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Supportbench simplifies how your support team’s work. It’s the only AI-powered customer service platform built to make your team more efficient and give you more insight than was possible ever before.
Has all the features you expect and more. It handles complex tickets with advanced escalation workflows and brings all your communication channels into one place, so your team can resolve issues quickly and effectively.
Build both internal and external libraries so your team and customers can find answers fast. Easily create new articles with AI, set up approval workflows, and use co-pilots to interact with your content and tackle tough questions.
AI is built right in and can instantly classify, prioritize and assign tickets to the right person. Get insights that you have never been able to take advantage of from CSAT, CES and QA on your agents.
Triggered based SLAs mean that you can define service levels at any point in the ticket lifecycle. From first responses, ownership, next response to closures, automate your agents to know when exactly they need to action on a ticket.
Build dashboards, reports, and view scorecards on KPIs on your team, agents, or entire organization. AI is utilized everywhere to gather data and help you understand how your team is performing and how happy your customers are.
Connect Supportbench with the tools you already use, from Salesforce, JIRA, or use our API. Configure fields, workflows, and settings to match your processes, no coding needed.
Experience the efficiency and reliability of a comprehensive support solution designed to meet the unique needs of startups.
