Join the best Powering 100,000+ of the best customer experiences
Join the best Powering 100,000+ of the best customer experiences
Leverage Supportbench's robust ticketing system to streamline your support processes and enhance customer satisfaction.
Centralize all customer interactions across multiple channels into a single, intuitive dashboard, providing your support team with complete visibility and control. Multi-channel ticket aggregation (email, chat, Slack) Customizable views and filters Real-time ticket updates and notifications
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Automate repetitive tasks and streamline your support workflows to improve efficiency and reduce response times.Rule-based ticket routing and assignment via Round-Robin Automated SLA management Trigger-based notifications and escalations
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Utilize AI to gain deeper insights into your support tickets, enabling proactive decision-making and enhanced customer experiences. Sentiment analysis and intent detection Predictive CSAT and CES scoring Automated ticket summarization
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Define and manage service level agreements tailored to your business needs, ensuring timely and consistent support delivery. Dynamic SLA configurations Real-time SLA tracking and alerts Integration with ticket prioritization workflows
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Access detailed reports and analytics to monitor support performance, identify trends, and make data-driven improvements. Customizable KPI dashboards Agent performance tracking Exportable reports for stakeholder review
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From escalation trends to customer health, visualize everything in one place. KPI dashboards you can customize Scorecards by agent, team, or issue type Full customer journey context Export-ready insights for leadership
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No more switching tabs, missing context, or guessing what works. Supportbench gives your team the tools to do their best work—powered by AI.
