Get accurate insights with Supportench’s health scoring.

Alert customer management teams, or adjust service level agreements based on their customer health scoring.

Health Scoring

Improve proactivity and customer experience with new health scoring feature

The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a clients needs and take the necessary actions to provide the best customer experience possible.

Customer Sentiment Analysis

Drive the desired outcomes for your customers

Tracking customer sentiment is the simplest way to review leading indicators of retention. It provides you with an at-a-glance method to understand how one account is doing, how multiple accounts one CSM owns are doing, or how an entire team or division is doing, especially if you look at the movement of health over time.

Reduce Churn

Health Scoring that identifies and reduces customer churn far in advance

Use multiple metrics to determine just how “healthy” a customer is. Analyze the data you need far in advance and determine the best course of action to take to avoid churn. Use Supportbench to provide a white-glove service your client won’t forget.

Features

Support your customers your way

01. Predictive Health Score

02. Customer Sentiment Analysis

03. Support Engagement

04. At-Risk Alerts

05. Organizational Scoring

06. Key Performance Metrics

07. CSTA Insights

08. NPS Scoring

Increase Retention

Increase retention and clarity on an organizational level

Analyzing our aggregated health score at a glance allows you to understand how a customer currently feels about your product. Quickly understand what areas need improvement and how to provide the best customer experience by pinpointing these areas and developing a strong customer-client relationship.