CUSTOMER MANAGEMENT

Seamlessly manage every customer interaction across all channels with ease and insight.

Gain Insight with Advanced Health Scoring

Proactively navigate customer engagement levels and satisfaction, enabling swift, targeted action for standout experiences.

Empower Agents with Real-time Scorecards

Our Agent Scorecards spotlight performance, guiding support teams to new heights in customer service excellence.

Customized and Insightful Data Reports, Effortlessly

Dive into the metrics that matter with custom reports. Stay ahead of the curve with data that steers your strategy.

Comprehensive Tracking &
Intuitive Reporting Tools

Multi-Channel Customer Tracking

Seamlessly track customer activity across every platform, ensuring a complete engagement history.

In-Depth Customer Insights

Unlock detailed insights into customer behavior to inform tailored service strategies.

Effortless Report Scheduling

Automate report generation to keep you updated with minimal effort.

Strategic Decision MakingUser-Centric Intuitive Navigation

Enjoy an intuitive interface designed for easy access to complex data.

Our Clients Words: Hear Their Success Stories

Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.

Supportbench is amazing in how it gets things done compared to other success and case executives arrangements I’ve used and IMO incomparably superior when it comes to resolving end-user difficulties.

Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.

My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.