All your support tools,
one platform.

Supportbench comes with hundreds of features that can be
customized for any work need– with more added every month.
And they’re all free, forever.

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Supportbench Overview

Supportbench’s unique Hierarchy helps you create the perfect structure that
scales with your needs. Each level of Supportbench gives you more flexibility and
control to organize everything from small teams to enterprise companies.

Case Management

One customer management software for all your every case management. Keep track of your clients from any channel, faster and with more insight.

Health Scoring

The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a client’s needs and take the necessary actions to provide the best customer experience possible.

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Agents Scorecards

The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a client’s needs and take the necessary actions to provide the best customer experience possible.

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Scheduled Data Reports

Get the data you need when you net it and let you continuously monitor changes and areas of impact within the organization. By knowing where to focus your energy and time, and when to do it, you can continue to improve and always be on the upper trend.

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Ticketing from any angle with
a powerful 360° view.

Customize Supportbench for any
need, no plugins required.

Everything is Supportbench can be easily customized to manage any type of
customer, no add-ons or plugins required.

Workflow Automations

Automate field updates, interact with
customers at certain points in the case,
or respond to high- priority cases with
SMS notifications.

Round Robin

Automate answers and inform your agents what customers need a response next. Work smarter, faster, and with fewer resources.

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Integrations

Native integrations with no plug-ins. All help desk integrations become an extensions of Supportbench ensuring an seamless experience across platforms.

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