All Your Support Tools, One Platform.

Supportbench comes with hundreds of features that can be
customized for any work need– with more added every month.
And they’re all free, forever.

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Supportbench Overview

Supportbench’s unique Hierarchy helps you create the perfect structure that scales with your needs. Each level of Supportbench gives you more flexibility and control to organize everything from small teams to enterprise companies.

Case Management

One customer management software for all your every case management. Keep track of your clients from any channel, faster and with more insight.

Health Scoring

The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a client’s needs and take the necessary actions to provide the best customer experience possible.

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Agents Scorecards

The health scoring feature is designed to make your organization more proactive, allowing you to quickly and efficiently assess a client’s needs and take the necessary actions to provide the best customer experience possible.

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Scheduled Data Reports

Get the data you need when you net it and let you continuously monitor changes and areas of impact within the organization. By knowing where to focus your energy and time, and when to do it, you can continue to improve and always be on the upper trend.

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Scheduled Data Reports

Ticketing from any angle with
a powerful 360° view.

Customize Supportbench for any
need, no plugins required.

Everything is Supportbench can be easily customized to manage any type of customer, no add-ons or plugins required.

Workflow Automations

Automate field updates, interact with customers at certain points in the case, or respond to high- priority cases with
SMS notifications.

Round Robin

Automate answers and inform your agents what customers need a response next. Work smarter, faster, and with fewer resources.

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Integrations

Native integrations with no plug-ins. All help desk integrations become an extensions of Supportbench ensuring an seamless experience across platforms.

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Deliver better knowledge base with our
self-service and FAQ software.

Streamline your self-service with powerful base features that makes it
easy to support your customers on any type of case

Customize KPI scorecards with
dashboards and real-time reporting tools.

Stay on track with real-time reporting.

Use KPI scorecards to have full insight into a customer, team, or the whole
organization with a few simple clicks.

Realtime Dashboard

The real-time Dashboard lets you see what's happening across all channels; analytics & insights whether it's an agent, team, or global view

Power BI

The power is familiar, and you have complete control so you don’t need to learn table structures, nor to have someone else built your reports.

Pivot Tables

Pivot your data just like in a spreadsheet making it easy to configure and view ticket reports.

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Customer management made easy.

Deliver better customer experiences, no efficient teams, and solve problems faster.

Insights

KPI scorecards measure every part of your organization and extract the data you need.

Retention

At risks dashboards help you find customers in trouble and assist them as required.

ROI

Increase your revenue by 25% by decreasing costs and reducing customer churn.

All Your Support Tools, One Platform.

Supportbench Overview