Get data to pinpoint patterns, identify top reps, and make informed decisions.
Get access to a real-time dashboard
Instant access to the data that matters
Whether it’s an agent, team, or global view, Supportbench’s real-time Dashboard helps you see what’s happening across all channels.
The customizable Dashboard conveniently houses useful data such as the top issues, outcomes, NPS scores, backlog, and more – giving you a quick glance at how your team is doing at any given time and making it super easy to glean trends on cases or agents.
Use analytics to inform smarter business decisions
Measure and enhance your customer service
Using color-coded visuals and clear graphs, Supportbench breaks down the analytics into easily digestible data that helps you measure team performance, manage efficiency, and improve processes.
From response times to resolution SLAs, customize reports to show the data that is relevant to you then export them to a PDF or extract the raw data.
Better understand your customers
And improve the overall customer experience
Build custom reports that help you gain a more in-depth and comprehensive understanding of your customers and their experience as a whole.
Get instant feedback on how customers feel about your support following a case resolution with CSAT and NPS surveys.
Identify strong advocates for your business, as well as unsatisfied customers that need to be escalated.
Do YOU WANT TO SEE HOW IT WORKS?
Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.