Get access to a real-time dashboard

Get access to a real-time dashboard

Instant access to the data that matters

Whether it’s an agent, team, or global view, Supportbench’s real-time Dashboard helps you see what’s happening across all channels.

The customizable Dashboard conveniently houses useful data such as the top issues, outcomes, NPS scores, backlog, and more – giving you a quick glance at how your team is doing at any given time and making it super easy to glean trends on cases or agents.

Use analytics to inform smarter business decisions

Use analytics to inform smarter business decisions

Measure and enhance your customer service

Using color-coded visuals and clear graphs, Supportbench breaks down the analytics into easily digestible data that helps you measure team performance, manage efficiency, and improve processes.

From response times to resolution SLAs, customize reports to show the data that is relevant to you then export them to a PDF or extract the raw data.

Better understand your customers

Better understand your customers

And improve the overall customer experience

Build custom reports that help you gain a more in-depth and comprehensive understanding of your customers and their experience as a whole.

Get instant feedback on how customers feel about your support following a case resolution with CSAT and NPS surveys.

Identify strong advocates for your business, as well as unsatisfied customers that need to be escalated.

STELLAR SUPPORT

With Supportbench, you always get the help you need to create awesome experiences for your customers.
MULTICHANNEL SUPPORT
MULTICHANNEL SUPPORT

However you want to reach us - by email, phone, or social media - we’re always here to help.

CHECK-INS
CHECK-INS

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ROLL OUT ASSISTANCE
ROLL OUT ASSISTANCE

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SPEEDY SUPPORT
SPEEDY SUPPORT

You get help fast because we know there’s no time to waste when a customer is waiting on the other line.

Do YOU WANT TO SEE HOW IT WORKS?

Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.

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