Affordable Customer Service Software That Fits Your Needs!

Supportbench empowers your team with intuitive all in one tool designed to enhance efficiency, satisfaction, and customer loyalty.

Supportbench the Ultimate Customer Service Software
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Our Support Solution

Our Clients Words:
Hear Their Success Stories

Supportbench is incredible at getting things done compared to other success and case management solutions I've used. In my opinion, it is incomparably superior when it comes to resolving end-user issues.
Caitlyn Langston
Chief Technology Officer
Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.
Jonathan Pasquel
Personnel Manager
Supportbench has provided our group with a complete client management system. Since everything is centralized on a single platform, we can control all conversations in one place and have full oversight into each client and group.
Hugh Dauterman
Data Operations Director
My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.
Jeanette Gillon
MIS Director

The Best Dollar-for-Dollar Value
Available Anywhere!

Ticketing, a robust internal/external knowledge base, customer portal, turn-key AI; Everything is seamlessly built into Supportbench.

AI is included right out-of-the-box, unleashing efficiencies from your team, and giving you insights you've never had before without you doing anything.

With unique scaled pricing, you get world class customer service software without paying a cent more for the modules and tools you need to get sh!t done.

Complete Oversight Into your Customers and Team

Gain a comprehensive view of all customer interactions and support processes, enabling proactive management and immediate insights from contact and account overviews.

Unified Toolset

Streamline your technology stack by integrating all your support tools into one cohesive platform, reducing complexity and improving usability.

CRM, Ticketing, Knowledge base, Chat, AI Bot, Customer portal, Analytics, Broadcasts, to name a few.

Anticipate Needs, Act Fast

Powerful workflow engine to automate processes, and leverage advanced AI to automate tagging, priorities, and actions, enhancing responsiveness and allowing your team to focus on critical issues.

Connect on Any Platform

Offer consistent and efficient support across all communication channels from email, live-chat, social media, customer portals or forms.

Drive Decisions with Data

Utilize detailed analytics and Scorecards to understand trends, measure team performance, and make informed decisions that optimize support operations.

Manage and retain customers through a dedicated CRM and health scoring

Powerful ticketing and customer case management

Automate SLAs, escalations, or schedule work using ticket or customer data points

Bring all your support into one place.

Deliver faster knowledge by promoting self-service

Analyze customers for retention insights.

Fast-track email communication with an Outlook view.

Accelerate email communication by organizing and prioritizing with an Outlook view.

Get cases resolved faster with the right assistance.

Streamline case resolution and improve efficiency with the right assistance.

Set targeted response times over incoming workflows.

Improve customer satisfaction by setting targeted response times for incoming workflows.

Assign cases by custom categories or levels of support.

Efficiently resolve cases and boost productivity with the right support.

Keep your customers empowered and updated.

Ensure customer satisfaction by keeping them informed and in control.

Recognized by Industry Leaders

Powering thousands of customer experiences