We level the playing field for small-medium businesses by allowing them to leverage an enterprise-like feature set to provide better support at a lower cost.

All-inclusive features

Per agent pricing

Flexibility to scale

Pricing Calculator

Supportbench’s pricing model is based on a per agent structure that lets companies pay for the accounts they actually need and use. Drag the cursor above to see what you would pay with Supportbench and how much you can save. You could be saving*: $3750-14,850
SolutionPer Agent CostMonthly CostYou Save
Service Cloud Salesforce
*After the first 14 agents, the cost per agent will increase marginally as your usage increases.
*For an accurate comparison, competitor rates are based on similar feature set tiers

Contact Us

Supportbench Comparison

Our whole feature set is available to all of our customers. The only difference between tiers is that we offer additional support as your company grows to ensure there are no speed bumps and to help you scale smoothly.

Feature List Supportbench Zendesk Freshdesk
Email Support
Phone Support
Customer Portal
Rollout Assistance
Monthly Check-Ins
Single pane of glass (cases, articles, queues, forum posts)
Email management
Case and activity templates
Case notifications
Add watchers to cases, queues, companies and contacts
Customizable activity types
Add tags to cases
Case and activity merging
Integrated Time tracking
Case discussions
Customer 360 view
HTML activities and content
Create case relationships
Case event trail
Agent collision detection
Custom views
Export case views
Event-triggered workflows
Scheduled-triggered workflows
Time-triggered workflows
Advanced SLA assignment (company, contact, asset, priority, ++ )
Multiple SLA policies
Workflow-triggered SLA pre & post violation
Multiple business hours assigned by team & queue
Stop SLA clock on calendar events (i.e. holidays)
Article management (agent ownership, queue ownership)
Control community publishing via agent roles
Article life cycle with auto expiry
Article revision histories
Create articles from case activities
Relate articles to cases
Event-triggered workflows
Analytics on articles and usage
Multiple communities
Liquid templates
Knowledge base
User forums
Case management
Send customized and scheduled surveys
Realtime NPS score
Multi-Meta-driven surveys
Custom questions
Case survey view
Response-triggered workflows
Case, agent, team, and global calendars
Workflow-triggered event creation
Workflow-triggered events
Realtime team, global dashboard
Case history pivoting
Knowledge base reporting & statistics
Forum reporting & statistics
Andoid and iOS Apps
Case management
Policy enforcement
Recently accessed items
Company management
Contact management
Push notifications
Custom role based agent security
Isolated database
Unique account encryption keys
Selectable data centers
Infrastructure security
Data redundancy

Want to see what Supportbench can do for you? Request a demo today!