Pick the solution right for you

Start your 14-day free trial with all features. No credit card required.

Best in class case management

Per agent pricing

Fully managed

Accounts

Free Trial

Projects

SSL

Storage

Domains

Sub-domains

GROW

$45

/agent/month, billed annually

$60
/agent/month, billed monthly

Single pane of glass view

Collision detection

Email , Twitter, Facebook management

SLA management

Workflows & Automations

Real-time dashboard

Customer portal (self-service)

Assets

Data center location

Knowledge base

Custom Fields

Book a Demo

SCALE

$60

/agent/month, billed annually

$85

/agent/month, billed monthly

CSAT and Customer Surveys

Sentiment and Emotional analysis

Case auto-assignment

Calendar

Multiple divisions / brands

Health scoring

Scheduled reporting

Email form parsing

Customer roles

Policy management

REST API

Webhooks

Book a Demo

ENTERPRISE

Starting at

$99

billed annually

KPI score cards

Custom security roles

Knowledge base reviewing / approvals

Custom data objects

Sandbox access

White labeled interface

Scheduled surveys

Customized health scoring

Customized KPI score cards

SSO / SAML

System audit logging

Dedicated account manager

Talk to Sales

24 x 7 electronic support included with all plans

Light Agents

Have people that need to see but not work?

Light agents are are also available and are there for those users who need access to data, but have no need to update data. All light agents are read only for cases, and wont be able to do anything more than view previous case interactions. Light agents are just $8 / agent.

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Frequently Asked Questions

How does the trial work?

After you sign up, you can access all the features in the Supportbench for 14 days. We always want to make sure you get started right, so you will get an on-boarding invite with someone who will help you get things setup for you. At any point during your trial, you can add your credit card to purchase any plan of your choice.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ under your profile section to the top right of the interface.

Is my data safe?

We take security very seriously and you get to choose your data center from the get-go. Once you choose your data center, all communication, storage is in the location to ensure compliance. To ensure you get the best security, all infrastructure is maintained as a platform in Microsoft Azure with more security compliance than any other cloud platform. If you decide to cancel your account, all data is self-contained within your own database and is removed on account termination, your data always.