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Best in class case management

Per agent pricing

Fully managed



Accounts

Free Trial

Projects

SSL

Storage

Domains

Sub-domains

Sub-domains

Sub-domains

Sub-domains

Sub-domains

Sub-domains

GROW

$35 

/agent/month, billed annually


$45
/agent/month, billed monthly

Single pane of glass view

Collision detection

Email management

SLA management

Workflows & Automations

Real-time dashboard

Customer portal

Assets

Data center location

Data center location



SCALE

$50

/agent/month, billed annually


$75

/agent/month, billed monthly

CSAT and Customer Surveys

Sentiment and Emotional analysis

Case auto-assignment

Calendar

Multiple divisions / brands

Health scoring

Scheduled reporting

Email form parsing

Customer roles

Policy management

REST API

Webhooks

ENTERPRISE

$99 

/agent/month, billed annually


$125
/agent/month, billed monthly

KPI score cards

Custom security roles

Knowledge base reviewing / approvals

Multiple customer portals

Portal IP access restrictions

White labeled interface

Scheduled surveys

Customized health scoring 

Customized KPI score cards

SSO

System audit logging

Dedicated account manager

24 x 7 electronic support included with all plans

Light Agents

Have people that need to see but not work?

Light agents are are also available and are there for those users who need access to data, but have no need to update data. All light agents are read only for cases, and wont be able to do anything more than view previous case interactions. Light agents are just $8 / agent.

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Frequently Asked Questions

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ under your profile section to the top right of the interface.

We take security very seriously and you get to choose your data center from the get-go. Once you choose your data center, all communication, storage is in the location to ensure compliance.  To ensure you get the best security, all infrastructure is maintained as a platform in Microsoft Azure with more security compliance than any other cloud platform.   If you decide to cancel your account, all data is self-contained within your own database and is removed on account termination, your data always.

No. Supportbench is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

We accept Visa, Mastercard and Discover or monthly invoice on certain exceptions. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

It's easy, just go into your billing session and add an agent.  You will be automatically billed for only the amount left in the month.