BEST CUSTOMER SUPPORT SOFTWARE
This customer support software review covers 8 tools and all the info you need: pros and cons, pricing, features, integrations, and screenshots to help you choose something that fits your needs.
In this review of the best customer support software, we’ve taken a detailed look at these 8 tools:
Best for an all-inclusive B2B customer support solution
Best for cloud-based helpdesk system that offers solutions for customer service
Best for customer service and customer service interactions
Best for growing your sales pipeline and make data-backed marketing decisions
Best for delivering experiences to your customers with omnichannel messaging
Best for managing customer conversations in one platform
Best for cloud-based tools for customer relationship management
Best for managing the post-sale customer experience
Below, we review the best customer support software that we’ve come across.
Best for an all-inclusive B2B customer support solution
Ticketing software Easy to use, Affordable, and Scalable. Built to manage the complexities that teams need to drive customer success and retention. We do this by unifying survey tools, NPS, CSAT, knowledge base, data synchronizations to Salesforce, dashboards, analytics, scheduling tools, team scorecards, and customer success health scoring.
Best for cloud-based helpdesk system that offers solutions for customer service
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Best for customer service and customer service interactions
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% – at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results even faster.
Best for growing your sales pipeline and make data-backed marketing decisions
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small businesses that are easy to use, setup, and maintain. Essentials ensure that you spend less time in spreadsheets and more time selling by tracking your emails, calls, and meetings to automatically keep customer records up-to-date without tedious data entry. Essentials also include a ton of customer service productivity tools to help make every new customer a loyal one.
Best for delivering experiences to your customers with omnichannel messaging
Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $174M in venture funding.
Best for managing customer conversations in one platform
With Help Scout, you can be available everywhere your customers need help while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful platform that feels just like your inbox. Answer 52% more emails with ease and reduce your support volume by 30%. You’ll have happier customers and fewer support requests – everyone wins.
Best for cloud-based tools for customer relationship management
Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, the Internet of Things and AI.
Best for managing the post-sale customer experience
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
Download our FREE guide and discover the right customer support software for your business needs. Learn about the industry leaders, their benefits, their disadvantages, and how they can help you achieve true customer success.
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Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront.
