Supportbench is the first customer support platform specifically built to help B2B businesses thrive in all their complexity. Unlike Oracle CX, our platform is easy to use, affordable and scales to your business without the need for consultants or MSPs.
So what’s the difference between Supportbench and Oracle CX?
Well, everything.
Oracle CX was built for yesterday, not today. It is re-branded software, but did you know that it’s old, really old, and is a rebranded version of RightNow made in 1997.
Supportbench was built to service next-generation problems like customer experience and customer success. It was built with the purpose, to be 100% dedicated to businesses that are supporting high-touch and high-value customers.
Our focus allows us to create the best customer support software for your business by unifying all of the customer-facing departments into one seamless platform.
Oracle salespeople love to sell you on its scalability, but that’s just sales. (but that’s just smoke and mirrors)
Ask a daily Oracle CX user just how slow it is and you will get the real answer. Supportbench is optimized to ensure whether you have 1 or 100 workflows running that things are running at top speed with hundreds of agents and tens of thousands of customers online. Every second counts.
Supportbench is optimized to ensure whether your workflows are running at top speed as every second counts.
The real problem with Oracle CX… it’s complicated, bloated, not user-friendly and the reality is to make it work, you will need to invest more time and money than the cost of the software itself.
Supportbench was built to be administered by the teams that use it. From managers to team leads, anyone can configure and manage your processes without having IT or outside consultants.
We live to give every company the ability to administer incredible customer service.
Cost should not be a limiting factor in any decision-making process in creating the most incredible customer service department and that is why our Supportbench platform along with the services we offer are priced accordingly.
We have lots, but we think these are essential
We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless.
Designed in Vancouver. Made for Enterprises.
ABOUT US
Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront.
