Supportbench is the first customer support platform specifically built to help B2B businesses thrive in all their complexity. Unlike Salesforce, our platform is easy to use, affordable, and scales to your business without the need for consultants or MSPs.
So what’s the difference between Supportbench and Salesforce?
Well, everything really.
Salesforce is amazing Sales software, we use and love it, but it’s inherently a data warehouse and not built as a communication system like Outlook.
Salesforce is painful for your agent to work in, and really difficult to customize and get to work right. Supportbench was built to service high-volume communications and opportunities in customer experience and customer success.
Our focus allows us to create the best customer support software for your business by unifying all of the customer-facing departments into one seamless platform.
One of the key selling benefits that salespeople use for Salesforce is that it works seamlessly with Sales. What they don’t tell you is that it sacrifices usability and the ease-of-use customer support teams need to be effective.
Our platform seamlessly synchronizes your Salesforce data into Supportbench and your customer communications back into Salesforce.
Your Sales teams get to live in their optimized platform and customer support teams can live and breathe in their perfect system.
The real problem with Salesforce… it’s complicated, bloated, not user-friendly and the reality is to make it work, you will need to invest more time and money than the cost of the software itself.
Supportbench was built to be administered by the teams that use it. From managers to team leads, anyone can configure and manage your processes without having IT or outside consultants.
We live to give every company the ability to administer incredible customer service.
Cost should not be a limiting factor in any decision-making process in creating the most incredible customer service department and that is why our Supportbench platform along with the services we offer are priced accordingly.
We have lots, but we think these are essential
We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless.
Designed in Vancouver. Made for Enterprises.
ABOUT US
Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront.
