Customer management tips & trends, delivered.

Audit, map, test, migrate, and refine SLA policies and escalation rules to prevent breaches and keep support running smoothly during a helpdesk move.

Map categories, custom fields, and statuses from HappyFox to a new helpdesk with step-by-step export, smart mapping, pilot tests, and AI validation.

Step-by-step guide to export tickets, contacts, and published KB articles from HappyFox — permissions, file formats, API options, and common fixes.

Compare five B2B helpdesk platforms that handle complex workflows—account views, SLA enforcement, AI routing, and pricing to replace HappyFox.

Step-by-step guide to migrate off HappyFox without losing tickets, attachments, custom fields, or workflows—covers testing, delta migration, and verification.

Validate a help-desk migration with sample transfers, parity checks, and go-live tests to ensure data integrity, SLA accuracy, and workflow continuity.