Supportbench Case Study
Southern Solutions
Delivers a better customer experience at a lower cost
Southern Solutions provides IT (information technology) supports businesses big and small all over the South of the United Kingdom. From desktop, server, and Office 365 installations to networking equipment maintenance and disaster recovery, they provide a variety of IT support.
There are a lot of companies on the market to choose from, and multiple factors such as pricing, features, and scalability, to take into account.
You can download it here and learn about how Supportbench changed how they worked.
Our eBook will take you through the following:
Tracked communications
Agents can manually create cases for calls as well as document outgoing ones
Automatic ticket creation
Email inquiries are automatically turned into tickets and put into the queue to be addressed
Email functionality
Agents can easily email customers directly from the platform, and the emails are formatted in HTML for a professional look
Tracked time
Time spent resolving issues is recorded as activities, ensuring customers are billed fairly and accurately
Mobile app
Agents are able to update cases on-the-go and add details to tickets while on-site
Reporting
A daily report is sent every morning summarizing the tickets closed the day before, as well as time spent on each.
Email notifications
These notifications are extremely helpful for a majority of Southern Solutions’ customers.
WE CAN HELP, LET US SHOW YOU HOW
We’re always happy to show you our platform, answer any questions, and talk about how Supportbench can help you provide excellent customer support.
