Part 2: Guide to providing technical support

An introduction to soft skills

Providing technical support that results in happy customers involves a bunch of moving parts. We understand that it can be overwhelming to those who have don’t have extensive experience with technical support so we’ve created a guide to help.

Part 2 of our guide to providing technical support explores the concept of soft skills in the context of providing technical support and looks at some best practices that help set your team up for success.

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THIS RESOURCE WILL GO THROUGH:

The difference between “hard” and “soft” skills
The difference between “hard” and “soft” skills
How to use those soft skills in technical support best practices
How to use those soft skills in technical support best practices
Following up on a successful case resolution
Following up on a successful case resolution
Supportbench’s feature set meets or exceeds their competitors and comes in at a lower price. They save us over $500 per month.
Kevin Byers
Director of Operations, Payfirma

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