Part 2: Guide to providing technical support
An introduction to soft skills
Providing technical support that results in happy customers involves a bunch of moving parts. We understand that it can be overwhelming to those who have don’t have extensive experience with technical support so we’ve created a guide to help.
Part 2 of our guide to providing technical support explores the concept of soft skills in the context of providing technical support and looks at some best practices that help set your team up for success.