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Comparison: Freshdesk vs. Supportbench
It can be challenging to choose the right customer support software for your business. There are a lot of companies on the market to choose from, and multiple factors such as pricing, features, and scalability, to take into account.
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Supportbench Vs. Freshdesk
There is no universal answer to which customer support software is the best. There are always pros and cons to any customer support solution. What suits one business may not be the best for you. It boils down to your unique business and individual needs. To help you make the most informed decision, we’ve compiled a comparison guide of two customer support solutions in the market: Supportbench and Freshdesk.
Whether you are a smaller business looking for a system to improve your workflow and streamline your service tickets or a growing enterprise that requires robust features that can help you scale, this comparison guide will help steer your decision-making process.
As you can see, both Freshdesk and Supportbench offer many customer support features. To figure out which support software is best for you requires determining what is important for your business and your customers, as well as the type of support you want to offer. For example, if your customers lean more towards self-service, then it makes sense to select a provider with robust knowledge base offerings.
The scores are calculated by tallying up each of the features the support providers offer in the following categories: Support, Case management, Case automation, SLA management, Knowledge base, Community, Customer surveys, Calendaring, Analytics, Mobile apps and Security.