SALESFORCE INTEGRATION

SALESFORCE INTEGRATION

Supportbench’s Salesforce integration allows you to add case details directly on customer accounts to better collaborate with the Sales team and maintain consistent information company-wide.

SOCIAL MEDIA INTEGRATION

SOCIAL MEDIA INTEGRATION

Connect your social media handles so that the customer interactions on each of your accounts are integrated as another channel in the workflow.

Easily turn the direct messages, mentions, and comments you want into cases or set up triggers to create them automatically.

LIVECHAT INTEGRATION

LIVECHAT INTEGRATION

Extend Supportbench with live chat capabilities.  Cases can be raised from chats, added to case histories, and offline messages are sent into Supportbench for seamless integration.

JIRA INTEGRATION

JIRA INTEGRATION

With our JIRA integration, agents can create, search, link, and receive updates on JIRA issues, while software engineers can comment on linked cases and view all activities within the issue.

SLACK INTEGRATION

SLACK INTEGRATION

Add Supportbench as an app in your company Slack to easily set up and customize event-triggered notifications to designated channels.

REST API

REST API

For a little extra power and personalization, use our REST API to integrate with a custom portal, synchronize data from another system, and much, much more.

You can also use oAuth and JWT tokens to quickly create integrative apps or extract the required data.

Learn more about our API »

STELLAR SUPPORT

With Supportbench, you always get the help you need to create awesome experiences for your customers.
MULTICHANNEL SUPPORT
MULTICHANNEL SUPPORT

However you want to reach us - by email, phone, or social media - we’re always here to help.

CHECK-INS
CHECK-INS

We offer weekly and monthly check-ins to help make sure everything continues going smoothly.

ROLL OUT ASSISTANCE
ROLL OUT ASSISTANCE

Rest assured that we’ll be with you every step of the way - during onboarding and beyond.

SPEEDY SUPPORT
SPEEDY SUPPORT

You get help fast because we know there’s no time to waste when a customer is waiting on the other line.

Do YOU WANT TO SEE HOW IT WORKS?

Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.

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