Customizable Surveys / NPS
Compelling CSAT and NPS surveys that produce results you can action on
Find out what your customers are thinking and how happy they are
Supportbench provides survey templates that you can use straight out of the box or tailor to fit your brand look and feel.
Gauge how happy your customers are with CSAT surveys and measure loyalty with NPS surveys.
Our surveys contain two simple questions designed to determine customer stickiness and satisfaction, but you always add more questions as needed to gather additional feedback and further understand your customers’ needs and pain points.
Tailor surveys for different customer segments
Ask the right customers the right questions
Sometimes, surveys are not one size fits all. Just as your business is unique, each customer will have a unique encounter with your brand.
For example, fully-onboarded customers will have a different experience than your trial users.
Supportbench allows you to create as many different surveys or add as many custom questions as you need, so you can personalize surveys for your customers.
View results in real time
Everything is integrated and instantly available
We know that your team has no time to waste, so we make sure the information you need is readily at your fingertips. View real-time survey results that you can take action on directly within cases.
Easily keep track of the feedback received with custom views and manage survey results with automatic workflows to address critical or time-sensitive responses.
Do YOU WANT TO SEE HOW IT WORKS?
Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.