Communities
Empower your customers with robust knowledge bases and user forums.
Empower both customers and agents
Self-service resources that lead to faster resolution
Build smart, self-service knowledge bases that enable your customers to seek solutions to their inquiries, and your agents (both seasoned and in-training) to find information that helps them better assist customers.
Leverage the collective wisdom of your customers by creating interactive user forums help foster an engaged community and facilitate conversations among your users.
Customize your communities
Maintain complete control over your brand
From agent-only to customer-facing, create as many knowledge bases and user forums as you need to meet your goals.
Creating a community has never been easier with our templates, themes, and tools. The Liquid templating allows you to use logic, HTML, CSS, and javascript to build a completely customized community that is in line with your brand and business needs.
Manage with ease
Empower your customers with robust knowledge bases and customer portal
Once your knowledge base is set up, it’s super easy to maintain. Your team can add to it gradually over time and even relate articles to cases or create articles from case activities.
Set up an editorial process by assigning permissions for writing, editing, and publishing, and ensure that your articles are always up to date with auto-expiries.
Measure the impact
See what is resonating with your customers and what needs to be revised
With in-depth community reporting that gives you visibility into your customers’ activities, uncover important data such as forum users, article views, comments, likes, and dislikes, then use that information to inform content gaps and improvements.
Communities are built using the Liquid templating language allowing you to create a completly unique community that matches your needs.
Liquid allows you to use logic, change colors, html, css even javascript. You can find out more in our knoweldge base to see how easily you can customize your community.
STELLAR SUPPORT
MULTICHANNEL SUPPORT
However you want to reach us - by email, phone, or social media - we’re always here to help.
CHECK-INS
We offer weekly and monthly check-ins to help make sure everything continues going smoothly.
ROLL OUT ASSISTANCE
Rest assured that we’ll be with you every step of the way - during onboarding and beyond.
SPEEDY SUPPORT
You get help fast because we know there’s no time to waste when a customer is waiting on the other line.
Do YOU WANT TO SEE HOW IT WORKS?
Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.
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