Built-in Scheduling Tools
Manage team calendars so you never miss a follow-up, SLA, or service ticket
Customize your calendars
Keep on your team track and on schedule
With everyone’s schedules and calendars in one convenient place, it’s easy for the team to see who’s away and what’s going on.
Calendar types range from individual ones that agents can manage themselves, to team-only versions, to global calendars that everyone can view.
Organize your calendar events with completely customizable categories that you can define.
Use dynamic scheduling
Make sure no cases or follow-ups slip through the cracks
Set up triggers to reflect sick or on vacation agents so that any customer activity on a case automatically redirects the ticket to the proper queue or an available agent.
Stop the SLA clock on statutory holidays or other events for individual teams or the company as a whole, so you can easily and accurately manage customer expectations.
TRIGGER ON AWAY AGENTS
Managing workloads for any size team is a big tough job. What to do when cases assigned to agents are on holiday or sick? Create a trigger when a customer updates the case or create a scheduled trigger that sends the case to the correct queueu or agent.
You can automated the workflows based on the unavailablility of agents and give visibility to all users to see whos away for their teams.
Do YOU WANT TO SEE HOW IT WORKS?
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