WORKFLOW AUTOMATION

Streamline your support processes with smart, automated workflows.

Efficient Ticket Distribution via Round Robin

Achieve balanced workload and prompt responses with our Round Robin system, smartly allocating tickets among agents.

Keep You Updated and Informed with Real-Time Alerts

Stay on top of every update with our multi-channel notifications, ensuring no important ticket goes unnoticed.

Anticipate Needs with Event Automation

Automate proactive responses to customer activities, ensuring timely intervention and enhanced support quality

Effortless Integration Across Platforms

Our native integrations bridge gaps between platforms, creating a seamless and cohesive support ecosystem.

Automated Workflows
For Optimal Support Performance

Efficient Message Routing

Precisely direct every customer message to the right agent for efficient, targeted responses.

Quick SLA Management

Rapidly manage response times and stay ahead with easily maintained, efficient service level agreements.

Insightful Analytics

Utilize communication categorization for actionable insights that strategically enhance customer engagement.

Streamlined Workflow

Enhance team productivity by automating routine tasks, focusing on more complex customer interactions.

Our Clients Words: Hear Their Success Stories

Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.

Supportbench is amazing in how it gets things done compared to other success and case executives arrangements I’ve used and IMO incomparably superior when it comes to resolving end-user difficulties.

Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.

My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it.